Terms & Conditions

Amorecco Limited: Terms and Conditions of Supply (referred to as “Terms” below)

Information about Amorecco

Who we are

We are Amorecco Limited, a company registered in England and Wales. Our registered office is at Lytchett House 13 Freeland Park, Wareham Road, Poole, Dorset, United Kingdom, BH16 6FA but please contact us always through our Customer Care Team at taste@amorecco.com or via our website www.amorecco.com (referred to in these Terms as “our Website”). Our company registration number is 15618398.

These Terms and Conditions

What these Terms cover

These are the Terms on which we supply products to you from our Website. In the event of any inconsistency between these Terms and any terms set out on our Website, these Terms prevail.

Why you should read these Terms

These Terms tell you who we are, how we supply you with our products, the contract we make with you for the supply of our products, how such a contract may be brought to an end and what to do if there is a problem.  Please read them carefully before you order any product from us.

We may change any Terms

We may change these Terms from time to time. Whenever you wish to make a purchase, please check that you have read the most up-to-date version of our Terms so that you are aware of which Terms apply at the relevant time. These Terms were most recently updated on 5 December 2024.

Our products and changes that we can make

Where to find information about our products

You can find everything you need to know about our products on our Website before you order. We also confirm the key information to you in writing after you order by email and allocate to you an order tracking number.

Products can vary slightly from their pictures

The product's true colour may not exactly match that shown on your device or on our website or other marketing and its packaging may appear slightly differently.

Changes

We can always change a product:

• to reflect changes in relevant laws and regulatory requirements;
• to make minor technical adjustments and improvements, for example to address a security threat.

These are changes that won't materially affect your use of the product if at all, but we can also suspend the supply of any product for the same reasons, but if we do so we'll notify you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend the product for longer than a month from the date of order we adjust the price so you don't pay for it while its suspended. If we suspend supply, or tell you we're going to suspend supply, for more than two months you can contact our Customer Care Team to end the contract, and we'll refund any sums you've paid in advance for products you won't receive.

Discontinued products

We can stop providing any kind of product we advertise at our discretion.

Provision of our products

Orders

Orders are placed by you using a credit card or a debit card through our website using Shopify. We confirm receipt of your order and its acceptance by email and give you a tracking number. Your order will not be accepted if you do not provide your name, email address, address for deliver and correct card details.

Delivery

Our delivery procedures and costs of delivery are shown on our website. In summary, delivery is free on the basis of 3-4 days (or 1-2 days tracked delivery at £3.75) Royal Mail tracked delivery or by alternative carriers within the same timescale, with products dispatched either on the day of purchase or the next working day.

When you become responsible for the products (risk)

Products delivered are your responsibility from the time we deliver them to the correct address to you or left there in accordance with any specific delivery instructions you may have put in your order.

When you own the products (legal title)

You own the products you have ordered once we have received payment in full.

Our contract with you

Orders and contract formation

When you order one or more of our products, we send you an email from us confirming your order allocating to it an order number (it helps us if you quote the order number whenever you contact us about your order). We confirm in the email the products you have ordered and the prices including any delivery charges. This email is automatically generated on our website and does not mean that your order has been accepted by us. We accept your order when we dispatch the product and confirm dispatch or to you, at which point there is a contract in place between us.

Prices

Prices for our products are displayed on our website. The prices include VAT at the prevailing rate. They are the contract prices which prevail when you place your order. We make reasonable endeavours to ensure that the prices you see are correct, but if any incorrect prices are shown, we will refund the difference so you do not pay anything more if the correct price is less than the started price on the date of order. If however, the product’s correct price at the order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any amounts you have paid and require the return of any products provided to you.

Sometimes we must reject orders

We may reject orders, for example, because a product is unexpectedly out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because existing stock has been placed on hold because of quality concerns, because we can't verify your age (where the product is age-restricted), because you are located outside our delivery areas, as stated in these Terms or on our website and in our marketing,  because the product was mispriced by us (or of there is some similar pricing error) or because our e-commerce authorisation or screening services provider advises us to decline to accept your order, or because we are unable to meet a delivery deadline you have specified. When any of these instances happens, we let you know as soon as possible and refund any sums you have paid. As we have said above, we may reject orders if you have not provided necessary and correct information about yourself including your credit or debit card details.

Geographical area for sale

We only sell to consumers in England and Wales, Scotland, Northern Ireland, the Isle of Man and the Channel Islands.

We're not responsible for delays outside our control

If our supply of your product is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Care Team to end the contract and receive a refund for any products you have paid for in advance, but not received.

Your right to end the contract

Faults or misdescriptions

If there is something wrong with your product or if we have misdescribed it, you may have a legal right to end the contract or to get the product replaced or obtain a full or partial refund of the price you have paid. If this happens, you must contact our Customer Care Team within 3 days. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law.  The Consumer Rights Act 2015 says that goods must be as described and be fit for purpose and of satisfactory quality. If the product is faulty, you can claim a refund withing 30 days of receipt but after this time, and for up to six months from receipt, we can instead replace the products (we can only refund the amount you have paid in full if for any reason we are unable to replace the products).

Your legal right to change your mind

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply. As our products are bought online (but also if they are purchased by mail order or over the telephone, you therefore have a legal right to change your mind within 14 days (“cooling off period”) about your purchase and receive a refund of what you paid for it, including the delivery costs. We don't however refund any extra you have paid for express delivery or delivery at a particular time. This is subject to some conditions, as set out below.

When you can't change your mind

You can't change your mind about an order for products sealed for health protection or hygiene purposes once these have been unsealed after you receive them (the tamper proof seal on all our products must be intact), or for any products which have become mixed inseparably with other items after their delivery.

The deadline for changing your mind (the end of the cooling off period)

If you change your mind about a product, you must let us know no later than 14 days after the day on which we deliver your product, unless your products are several and are split into separate deliveries over different days. In this case you have until 14 days after the day you receive the last delivery.

How to let us know

To let us know you want to change your mind, contact our Customer Care Team. Please provide your name, address, order tracking number and details of your order and your phone number or email address.

You have to return the product at your own cost

You must return unwanted products to us within 14 days of your telling us you have changed your mind. You must provide us with your name, email address, the date of your order, identification of the items you are returning and the reasons for the return.  Returns are at your own cost. You can send them back to us, using an established tracked delivery service. You should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you the price. If you do not provide us with the required information when you make a return, or if the products you return are damaged or unsealed, we will send them back to you without a refund and you will be charged for the postage. For help with returns, please contact our Customer Care Team.

Costs of return for faulty products

If the products are misdescribed or faulty, we will pay the costs of return or if we have informed you of an error in pricing or description, or a delay in delivery due to events outside of our control or because you have a legal right to do so as a result of something we have done wrong.

We reduce your refund if you have used or damaged a product

If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", any price labels have been removed, the packaging is damaged, or any accessories are missing. In some cases, because of the way you have treated the product, no refund may be due. Our Customer Care Team can advise you on whether we're likely to reduce your refund.

When and how we refund you

If you are sending back products to us, we refund you as soon as possible but always within 14 days of receiving them back from you (or receiving evidence you've sent them to us). We refund you by the method you used for payment. Our Customer Care Team will contact you by email after we have processed your return to confirm the refund to your original payment method within 10 days of our receipt of the product you are returning. We don't charge a fee for the refund. We shall only refund the delivery costs if you return the whole of the order to us.

We can end our contract with you

We can end our contract with you for a product and claim any compensation due to us (including enforcement costs) if:

• you don't make any payment to us when it's due and you still don't make payment within 10 days of our reminding you that payment is due;
• you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product, for example, your address.

Compensation for loss and damage caused by us or our products

We are liable for foreseeable loss and damage

If we fail to comply with these Terms, we are responsible for any loss or damage you suffer that is a foreseeable result of our breach of our contract with you. Loss or damage is foreseeable if either it is obvious it is going to happen or if, at the time our contract was made, both we and you knew it might happen.

We do not exclude or limit our liability where it would be unlawful to do so

This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products to include the right to receive products which are as described and match information we have made available to you; to be of satisfactory quality; fit for any particular purpose made known to us; and for defective products under the Consumer Protection Act 1987.

We are not responsible where the loss or damage could have been avoided

We are not liable to you if the loss or damage was caused by any failure on your part use the products as instructed or recommended on the packaging or on our website, or if you use the product when you knew you had an allergy or a likelihood of any other adverse reaction in relation to any ingredient or component in the product, or if you are using the product when you have a medical or physiological condition such as pregnancy or stress, or you are taking any medicines at the time to use the products, without first discussing the product’s suitability for you with your medical practitioner.

We are not liable for business losses

Our products are supplied only for personal use. If you use them for any commercial, business or re-sale purposes, we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

Other losses for which we are not liable

We are not responsible for unexpected loss where it was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable) or losses caused by  delaying event outside our control if we have taken appropriate steps to reduce the impact of the delaying event, or if the loss or damage could have been avoided by you by taking reasonable action.

We use your personal data as set out in our Privacy Policy

How we use any personal data you give us is set out in our Privacy Policy.

You have several options for resolving disputes with us

Complaints

Our Customer Care Team will do their best to resolve any problems you have with us or our products.

Resolving disputes without going to court

Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. Please let us know if you are seeking mediation or any other form of alternative dispute resolution using a third party.

You can go to court

These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland, Northern Ireland, Jersey or Guernsey, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Other important terms apply to the contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your product

We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract. If you're unhappy with the transfer, you can contact our Customer Care Team to end the contract within 5 week days of us telling you about it and we will refund you any payments you've made in advance for products not provided.

Nobody else has any rights under this contract

This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply

If a court or other authority decides that any of these Terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later

We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.